We want you to be happy with GeturCV. Because the AED 10 download unlock immediately delivers a digital good (your PDF or Word resume), our refund policy is as follows.
Eligibility for a refund
- You have not yet downloaded a resume after paying.
- You experienced a technical issue that prevented you from downloading, and our support team could not resolve it within 7 days.
- You were charged in error (e.g. duplicate charge).
How to request a refund
Email info@geturcv.com within 14 days of your payment with your account email and Ziina transaction reference. We will respond within 3 business days.
How refunds are issued
Approved refunds are returned to the original payment method through Ziina. Bank processing can take up to 10 business days.
Non-refundable cases
- You changed your mind after downloading your resume.
- Requests made more than 14 days after payment.